Frequently Asked Questions
Returns & Exchanges
Returns usually take at least 7-10 business days to process from the time of receiving the return.
The following items are final sale:
● Free Promotional Items
We are unable to accept returns of purchases made from third party retailers. Please review the return policy for the store the product was purchased from. For all orders originating from Amazon, please reach out to Amazon Customer Service at 1-866-216-1072.
Order Assistance & Shipping
We are unable to make large modifications to orders once placed. If you notice an error or wish to change something within your order, please email firstname.lastname@example.org with your order number immediately. Once your order ships, it may not be canceled or adjusted.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. We cannot cancel or alter any order that has been shipped. Email email@example.com with your order number and reason for canceling your order.
Yes, you can do so provided that the order has not yet been shipped. Email firstname.lastname@example.org with your order number and updated shipping address immediately. Once your order ships, it may not be canceled or adjusted.
As long as FedEx hasn’t attempted the delivery more than 3 times, you still have a chance to correct the delivery. We recommend using the FedEx delivery manager option on your tracking number web page. With the FedEx delivery manager, you can either reroute the package to a local FedEx, schedule a different delivery time, or sometimes pre sign for your package.
During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package.
Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible!
If you have any questions, please email email@example.com.
Our current flat rate shipping fee is $9.99. However, if you spend $100 or more (after discounts), your order ships free.
Ruleoneproteins.com only ships to locations within the continental United States (contiguous 48 states). We are unable to fulfill any orders to any box-type addresses including PO/APO/FPO or reshipment facilities. If you have any questions on how to locate a retailer that carries Rule One in your country, please email firstname.lastname@example.org.
Account & R1 Rewards
Click the My Account / Order Status link at the top right hand side of our site. Under the login box, click the Forgot your password? link. That link will send an email to you with instructions on how to reset your password. If you still have issues resetting your password or did not receive the reset email, please email email@example.com.
You should be able to see the number of points you have if you are logged into your R1 account by going to your dashboard under the R1 Rewards tab. The point balance is listed under Your R1 Rewards Points.
The number of points needed to purchase an item is shown next to the price in dollars on the product page you are interested in purchasing. If you are logged into your account and you have enough points to redeem them for the product, then you will see an icon to the right of the Add to Cart button on the product page. It will say Buy with Rewards Points and the price difference will be reflected at checkout once clicked.
**Points cannot be applied to an order after checkout.
Billing, Coupons & Payment
Click the My Account / Order Status link at the top right hand side of our site to review your past orders. Click the order number you want to print, and print the page using your browser’s printing settings.
After adding items to your cart, click the Cart button at the top right hand side of our site to review your order. Then click the Checkout link at the bottom under the subtotal. This will take you to a web page that lets you enter your shipping information and a coupon code. From there, you can complete your order.
Only one coupon code per order is permitted.
If you purchase from Rule One Proteins retailers, we do not offer price adjustments to match these outside prices.
If you purchase from ruleoneproteins.com and forget to use a valid coupon code within 24 hours of placing your order, please email firstname.lastname@example.org with your order number immediately.
If you purchase from ruleoneproteins.com 24 hours prior to a promotion start date and your order applies, please email email@example.com with your order number immediately.
Individual samples of specific flavors are not available for sale. However, we understand everyone has different tastes and instead offer a variety of sample packs for sale on our website for certain products in a variety of select flavors.
Rule One Proteins focuses on creating individual product pages to inform customers with full product knowledge. We recommend viewing these product pages for product information before reaching out to firstname.lastname@example.org.